Privacy Policy

1. Who we are

This privacy notice explains how Locksmith South London ("we", "us", "our") handles your personal data. We are the data controller for the personal information you provide to us through this website, by phone, by WhatsApp or in person.

2. What personal data we collect

We only collect data that is necessary to respond to enquiries, deliver locksmith services, and run our website lawfully.

2.1 Information you give us

• Contact form submissions — your name, phone number, email address, postcode/area, and the message you send us.
• Phone calls — we keep your number from your caller ID and brief notes about the work you ask for. We do not record call audio.
• WhatsApp messages — your phone number, profile name and the messages you send.
• Job records — service address, work performed, parts fitted, photos of completed work (where useful for warranty), and any guarantee details.
• Payment information — we accept card, cash and bank transfer. Card payments are processed by our payment provider; we do not store full card numbers.

2.2 Information collected automatically

• Technical data — IP address, browser type, device, referring URL, pages viewed, and time on site (via Google Analytics 4).
• Cookies — see Section 8 and our Cookie Policy.
• Anti-spam data — when you submit a form we may pass technical data to Cloudflare Turnstile to verify the request is not automated.

3. How we use your data

• To respond to your enquiry and provide a quote.
• To dispatch a locksmith and complete the job.
• To take payment and issue receipts/invoices.
• To honour our 12-month workmanship guarantee on completed work.
• To send appointment reminders or follow-ups (where you have asked us to).
• To improve our website and services using anonymised analytics.
• To comply with our legal and regulatory obligations.
• To prevent fraud, abuse, and spam.

We do not sell your data, share it with marketing list brokers, or use it for unrelated advertising.

4. Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

5. Who we share your data with

We share data only with trusted processors that help us run the business. Each is bound by a Data Processing Agreement.

We may also share data where legally required (court order, regulator request, fraud investigation).

6. How long we keep your data

7. Your rights under UK GDPR

You have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete your data ("right to be forgotten") where there is no overriding legal reason to keep it.
• Restriction — ask us to pause processing while a dispute is resolved.
• Portability — receive your data in a machine-readable format.
• Object — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — where processing is based on consent, you can withdraw it at any time.
• Lodge a complaint — you have the right to complain to the relevant UK data protection authority if you believe your rights have been breached.

To exercise any of these rights, email info@locksmithsouthlondon.com. We will respond within one calendar month, free of charge in most cases.

8. Cookies

We use a small number of cookies to make the site work and to understand how visitors use it. You control non-essential cookies through our cookie banner. Full details are in our Cookie Policy.

9. How we protect your data

• HTTPS encryption across the entire website.
• Strong passwords and two-factor authentication on admin accounts.
• Regular software and plugin updates on the WordPress platform.
• Restricted access — only the directly-involved locksmith and bookkeeper see your job details.
• Cloudflare and server-level firewalls to block malicious traffic.

If a personal data breach occurs that is likely to risk your rights and freedoms, we will notify the relevant authorities within 72 hours and inform you without undue delay.

10. Children

Our services are aimed at adults (homeowners, tenants, landlords, businesses). We do not knowingly collect personal data from anyone under 16. If you believe a child has supplied us with information, please contact us and we will delete it.

11. Changes to this policy

We review this policy at least once a year and whenever our processing activities change. The "last updated" date at the top of the page reflects the most recent revision. Material changes will be highlighted on this page for 30 days.

12. Contact & complaints

For any question about this notice, or to exercise your rights under UK GDPR: